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  • Introduction
  • Terms and Definitions
    • Terms And Definitions
  • Integration And Certification
    • Third-Party Provider Integration
    • Account Provider Certification
      • Pre-production Setup
      • Production Ready
      • Sandbox Testing
  • Developer Center
    • Open Banking API
    • API Architecture
    • Messaging Standard
    • Performance Monitoring
    • Hashmaps and Lookups
  • Open Banking Standard
    • Standard
  • Operational Guideline
    • Overview
    • Service Management
    • Front-Office
    • Back-Office
    • Operations-Readiness Checklist
  • Customer Experience
    • Overview
    • Authorization
    • Mobile App Interface Guidelines
  • Security Framework
    • Overview
    • Security-Readiness Checklist
    • Data Management and Exchange
    • Securing Consumer Information
  • References
    • References
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  1. Operational Guideline

Operations-Readiness Checklist

Category
Requirement
Required
Recommended

Communication

  • Design communication plan for all incident types. Include plan in service level agreements

  • Implement real-time interface for incident management with Audio, Video and Text capabilities.

  • Implement ticket management systems / processes

  • Onboard partners on TMS and communications platforms.

AP

Monitoring

  • Design KPI gathering and storage architecture

  • Implement performance and availability gathering mechanisms, plug into reporting module, publish over APIs if feasible.

  • Setup visual aids and triggers for alerts

AP

TPP

Incident Management

  • Document incident management plan with clear operational processes to meet SLAs, align with communication plan.

  • Keep an open register of incidents and categorize per type, log each occurrence.

  • Track and report incident and resolution occurrences

  • Escalate recurring incidents to problem management

  • Keep lessons learnt and knowledge base repositories

AP

TPP

Business Continuity Plan

  • Document business continuity plans, detailing processes, responsibilities and redundancies provided. Ensure detailed steps are enumerated and design to meet SLAs.

  • Schedule review and failover activities for the year

  • Track results and problems

AP, TPP

Problem Management

  • Inaugurate a problem register detailing issue type, date, symptoms, stop-gap, resolution plan and dates

AP

TPP

Change Management

  • Institute change register maintenance and change management process and owned by appointed Change Advisory Board members

  • Ensure change notification schedules are implemented as recommended and employ technology tools where possible.

AP

Reporting

  • Design reporting templates and systems, and plug-in to data sources. Note recommended report data

  • Ensure reports are segmented per participant

  • Automate reporting where possible.

AP

Accounting & Financial Management

  • Capture billing arrangements within business/service contracts.

  • Design and document accounting procedures to provide clarity between operations, accounting and business management personnel.

  • Create process for updating this process with new products/services

AP

TPP

Reconciliation

  • None

Settlement

  • Adhere to guidelines regarding switching operations.

  • Ensure inter-participant settlement operations are clearly defined to amounts, timing, defaults, overdrafts etc.

AP, TPP

Dispute Resolution

  • Implement systems to track & maintain required SLA

  • Implement consumer interfaces for raising and communicating updates on disputes

  • Design and operationalize inter-participant dispute management processes.

  • Train operational personnel for Open Banking related disputes and procedure handbook to guide action.

AP

Fraud and Liabilities

  • Design and operationalize fraud management processes

  • Establish legal and business framework for treating liabilities

  • Implement controls to ensure compliance at all levels

AP

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Last updated 3 years ago