The operational guidelines prescribe the levels of service required of APs and TPPs in the Open Banking system. These guidelines are essential to a consistent user experience across the Open Banking network. The operational imperatives are:
- 1.To promote high service levels across the network
- 2.To create a positive experience with customers, building trust by maintaining consistency in Open Banking processes across all platforms, offerings and providers.
- 3.To ensure that APs and TPPs support open APIs with standard operational procedures that minimizes the need for exceptional intervention into every-day processes.